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F.A.Q's

(Customers Most Frequently Asked Questions)

To help potential clients, we’ve provided answers to some of our most frequently asked questions. If you need any further information or have any questions just post them in the comment box below, Thanks.

In what formats will I receive with my design?

We can provide you with pretty much any format you will ever need for the highest quality of print. Some of the most popular and useful are jpf, png, pdf, eps, ai, psd, gif, etc..

Will my design be scalable?

A. We provide high quality vector size files which will be scalable to any size using the appropriate software.

What is your usual turnaround time?

A. This company offers the best turnaround times I've seen or heard of anywhere and its 24hrs or less on all single projects while of course others vary due to the complexity or nature of the project.

We are not in the same city does it matter?

A. Not at all, in fact majority of our clients are wide-spread all over the world. Business is simply conducted via email, phone and video chat as needed. If you are in the area, then it would be great to meet.

What do you need to get going on my design?

A. All we need to begin working on your project is your 50% deposit, directions or ideas on how you want your design to look along with all the required files if any to be used in the project. Just send us an e-mail via our contact section.

What does the design process involve?

A. The design process is never linear, but in short my process goes similar to this:

Collect all required info and documents > Proposal > 50% deposit

> Research > Conceptualising > Rendering > Presentation

> Revisions > Final 50% > Delivery > Support.

Will I receive any revisions once you completed the design?

A. Yes. All of our printable designs has 3 revisions compulsory. We will first deliver the initial concept for you to review. If you require any changes, we will address them in the 1st revision. This process repeats until you have used all 3 revisions.

If I do not like my design after my 3 revisions, what are my options?

A. Firstly, it is very rare for us to not be able to deliver exactly what you need within 3 revisions, but if this does happen, you can always order a revision package.

I need a design that is not listed on your services, what do I do?

A. here are many design services that we may not have listed. If you have a custom request feel free to contact us with your request.

I run my own business and seek to market it. What do I need?

A. Well in short your business need a corporate identity. Read more about this by clicking here.

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